Terms & Conditions
Please read these conditions carefully. All reservation requests are considered to be an acceptance of these conditions.
When you make a booking with one of our properties you enter into a contract for which the following terms & conditions apply.
The booking will be accepted and the contract will apply when we issue an email to you confirming your booking. You may make a booking by contacting us directly by telephone on 0345 498 6900 or by completing our on-line booking process on the website at . Bookings must be made by persons over 18 years old.
PAYMENTS & REFUNDS
We accept all major credit & debit cards. There is no charge for using a credit card. Cheques are not an acceptable method of payment. Overseas guests may pay in pounds sterling by Mastercard, Visa or by electronic transfer. Any charges for payments from overseas will be passed onto you.
Refunds: Please see Cottages.com refund policy.
Please see Cottages.com cancellation policy.
The rental period commences, unless otherwise notified at 3:00pm on the day of arrival and terminates at 10:00am on the day of departure
USE OF PROPERTY
You agree that the number of people staying in our apartments will not exceed the maximum number stated on the website.
You agree that our properties will be used for personal and domestic purposes only. You shall not use the property for any commercial purpose. We reserves the right to terminate without notice and without refund for a breach of this condition.
You agree that we will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbour's of the property.
CARE OF PROPERTY & SECURITY DEPOSIT
You and all members of your party agree to keep our apartments and its contents in the same condition and repair as found on your arrival. Please refer to the property’s inventory for a list of all items included in the property
If either you or any of your party by act or omission cause damage to our apartments and or its contents you agree to pay us upon written demand any reasonable costs incurred in making good any such loss or damage.
Please note you will not be charged for the odd broken glass or cup however charges will be made for any damage to the property or its contents or if any additional cleaning costs are incurred. Fake tan, hair dyes & henna products are not permitted to be used in our properties and any costs associated with extra cleaning/replacement by any of these will be taken from your authorised security deposit provision.
You must ensure that our properties is left in a reasonable clean & tidy state on your departure.
We will provide you with one sets of keys to the property. All keys must be returned to the key safe on the departure date. If you lose a set of keys we will deduct the cost of the replacement from your security deposit.
You or your party are not permitted to smoke in any part of the property. If it is evident that smoking has occurred during your stay you may be required to vacate the property and forfeit the remainder of your holiday. At the departure date no sign of smoking shall be evident at the property otherwise a charge may be made to rectify the issue by the effects of members of your party smoking up to and including liability for the cost of cancelling all or part of any subsequent bookings if the property has been rendered uninhabitable.
Pets are permitted in Rock Pipit only. Our management must be made aware at the point of booking.
COTS & HIGH CHAIRS
All baby equipment, bedding & linen must be provided by you as we do not provide equipment but are happy for you to bring your own.
BED LINEN & TOWELS
Clean bed linen will be provided at the start of your stay. One bath sheet and one hand towel are provided for you and each member of your party plus a tea-towel. A charge will be deducted from the security deposit in respect of each towel lost or damaged.
RUBBISH & RECYCLING
Bins are located at the back of our buildings should you need them whilst staying at our apartments. Otherwise our cleaners will empty the bins after your departure.
Our Properties includes Wifi for its guests. However no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited and no compensation will be given as a consequence of slow speeds/over consumption of data usage. Wifi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of Wifi.
You or your party must allow our properties access to the holiday property at all reasonable times and in the case of emergency at all times with or without you or your party being present to enable maintenance work to be carried out.
PERSONAL BELONGINGS/LOST PROPERTY
We do not accept any liability in relation to any damage to, or loss of your personal property and belongings except where such damage or loss is caused. It is your responsibility to ensure that you have adequate holiday insurance cover.
HEALTH & SAFETY
For your safety it is important that you read and adhere to the important information provided within our apartments. This information includes; Fire Safety Notices and evacuation procedures as well as other information regarding appliances. Please ensure that you use the facilities safely & responsibly.
Should you need to raise a complaint during your stay please contact our management company to allow us the opportunity to investigate.
LIABILITY & COMPENSATION
We cannot accept responsibility or pay compensation for failure to perform any of its obligations if such failure results from events, circumstances or causes beyond its reasonable control, such as breakdown of appliances, plumbing or wiring, loss of internet access, neighbouring building works, interruption of utility services or invasion by pests.
Telephone: 0345 498 6900
FACEBOOK & INSTAGRAM COMPETITION / AUCTION
One night stay.
All entrants must be 18 or over.
The winner must be available to stay on chosen date.
The winner must provide details of all guests joining them on their stay.
The prize cannot be exchanged for rental value.
The prize is for one night stay free of charge, any additional time will be charged at the standard rate and must be paid for in full prior to the reservation date.